Job Description:

Location: Leidal Education Center
Department: Technology
Reports To: Director of Technology
Term: Year-round position
Schedule: Mon-Fri Full-time

SUMMARY: The Technology Support Assistant supports district technology functions by providing technical expertise and manual skills in the installation, service, and repair of district technology assets. This position will be responsible for providing Tier 1 technical support with installation, troubleshooting, service, and repair of the district’s technology equipment, as well as district software applications. In addition, this position supports the use of technology with learners and staff in assigned service area within the school district.
 
The West Fargo Public Schools Technology Team has the core values of being learner-focused, solution-focused, and service-driven. These core values are the foundation of our team and this position. The skills of collaboration, communication and problem-solving are essential to this position as it works closely with technology team colleagues and building-level leadership to provide end-user support to educators and learners in multiple district locations.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty and requirement satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned)

Collaboration:
    Approaches technology problems with a focus on solution in a learner-oriented manner.
    Proactively engages with team members to achieve desired technology-driven outcomes of the district, as well as assigned service area, through collaborations with greater technology team, building administrative teams, building staff members, and learners.
    Transports technology hardware and associated equipment for the purpose of ensuring availability of items across the district.
    Develops positive, effective working relationships with learners and staff.

Communication:
    Provides effective, timely written and verbal communication with staff, learners, and district stakeholders in regard to technology operations and situations.
    Assists in maintaining thorough documentation on problem identification, solutions, and reproduction steps.
    Connects and shares ideas through appropriate/applicable formats to express thoughts and ideas with integrity.

Compassion:
    Provides empathetic and compassionate support to end users facing technology challenges.
    Understands the complexities of cultural and global issues and how they relate to employee and learners’ experiences.
    Partners with others to resolve potential controversy and conflict through respectful discussion.
    Proactively seeks to understand the ideas, opinions, and skills of others.

Creativity:
    Assists in developing and maintaining instructional documentation processes for technology support as needed.
    Approaches technology problems with a focus on learner-oriented resolutions.
    Connects with team members and shares ideas in an effort to improve the overall learner and employee experience.

Critical Thinking:
    Demonstrates initiative to proactively identify and diagnose existing, or future, problems affecting end users.
    Applies analytical and problem-solving skills to resolve encountered issues.
    Reasons, interprets, and analyzes information to generate new knowledge and understanding.

Reflection:
    Maintains communication with supervisor and director regarding general feedback, career advancement opportunities, and areas of growth opportunities.
    Participates in appropriate training as determined by the coordinator of Technology Support Services and the Director of Technology.

Resilience:
    Maintains composure while dealing with stressful situations.
    Proactively seeks out resolutions and takes initiative to resolve knowledge gaps.

Responsibility:
    Aids staff and learners in using common software applications (i.e. Microsoft 365 Apps for enterprise and iPad apps).
    Assists in installation and support of technology software devices, hardware, and peripherals in a Windows 10 operating system and Apple iPad OS environment.
    Assists in deploying, monitoring, modifying, and maintaining a variety of district devices; district approved software and apps utilizing Ghost Client Management Suite and Mosyle Mobile Device Manager for district devices and software.
    Assists in maintaining an up-to-date and accurate inventory of IT assets in assigned service area.
    Facilitates cleaning of district computers and other technology on a regular basis.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the essential duties and responsibilities of this role, the employee is regularly required to reach with hands and arms.
    While performing the essential duties and responsibilities of this role, the employee is regularly required to stand, walk, bend, talk, and hear.
    The specific vision abilities required for this role include close and peripheral vision.
    The employee may be required to lift up to ~50 pounds.
    The employee must work with the public and various WFPS staff while simultaneously managing several competing demands.
    The employee may come in contact with bloodborne pathogens or other bodily fluids on rare occasions.
    The employee will work in an environment that has a quiet to loud noise level.
    The employee must be able to use ladders and lifts to access and reach equipment.

Education and/or Experience:
    Minimum of two-year technical degree required.
    Minimum of two years’ experience supporting computers and other forms of technology required.
    Experience in providing support in a K-12 environment or high demand technology support environment preferred.
     
Language Skills:
    Ability to read, write and comprehend technical documentation and information.
    Ability to design and effectively present information in one-on-one and group situations to learners, staff, and vendors.
    Ability to read, write, and comprehend simple instructions and short correspondences in the English language.
    Ability to communicate effectively verbally, expressively, and reactively.
     
Other Skills and Abilities:
    Exercise confidentiality, discretion, and good judgment.
    Adhere to the assigned work schedule by maintaining regular and punctual attendance.
 
SUPERVISORY RESPONSIBILITIES:
    None.

Salary: Position follows the 2024-2025 Classified Salary Schedule at B232. Starting salary begins at $22.10-$24.35/hour, based on experience.

To Apply: Please complete the application and provide a resume, cover letter, and three references. Applications with missing items or incomplete information may result in a loss of candidacy for the position.